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Frequently Asked Questions (FAQs) – Jane Iredale
Here are the answers to the most common questions about shopping at janeieredale.com for clean, skin-loving mineral makeup and skincare.
Product & Ingredients
| Question | Answer |
| What does ‘mineral makeup’ mean? | Our makeup is formulated with high-quality, micronized minerals and is free from common irritants like synthetic fragrances, parabens, and talc. It is designed to be non-comedogenic (won’t clog pores). |
| Are your products cruelty-free? | Yes, Jane Iredale is a dedicated cruelty-free brand. |
| How do I find my correct shade? | You can use our virtual try-on tool or contact our Customer Care team at [email protected] for personalized shade matching assistance. |
Orders & Payment
| Question | Answer |
| What currency are prices listed in? | All products and transactions are processed in US Dollars (USD). |
| What payment methods do you accept? | We accept all major credit and debit cards, and popular secure digital payment options. |
| Can I modify or cancel my order? | We process orders quickly. Please email [email protected] immediately after placing your order; we will try our best to assist before the order is dispatched. |
Shipping & Returns
| Question | Answer |
| Do you ship internationally? | Yes, we offer secure worldwide shipping. Shipping options and costs are calculated at checkout. |
| How long will it take to get my order? | Orders typically ship within 1-2 business days. Delivery times vary (3-7 days for domestic, 7-21 days for international) depending on your location and chosen service. |
| Will I pay customs fees? | For worldwide shipping, the customer is responsible for any local import duties, taxes, or customs fees levied by their country upon delivery. |
| What is your return policy? | We accept returns for items in new or gently used condition within 30 days of receipt. Please see our Refunds & Returns Policy for full details and to initiate a return. |
Contact & Support
| Question | Answer |
| How do I reach Customer Care? | For all questions regarding your order, products, or service, please email our dedicated team at [email protected]. |