Refund and Returns Policy

Your satisfaction with our clean mineral makeup and skincare is important to us. Please review the policy for purchases made on https://www.janeieredale.com.

1. General Return Eligibility

We accept returns for products under the following conditions:

• Time Frame: You must initiate the return process within 30 days of receiving your order.

• Condition: Items must be returned in new or gently used condition (allowing for testing to ensure satisfaction).

• Original Packaging: Products must include all original packaging and accessories.

• Final Sale: Items purchased on final sale or marked as non-returnable are ineligible for refund.

2. How to Initiate a Return

1. Contact Us: To start a return, please email our Customer Care team at [email protected]. Include your order number and the reason for the return.

2. Authorization: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

3. Shipment: The customer is responsible for the cost of return shipping. We strongly recommend using a trackable and insured shipping method.

3. Damaged or Incorrect Items

• If you received an item that is damaged, defective, or incorrect, please contact [email protected] immediately (within 48 hours of delivery).

• We will cover all associated costs and arrange for a prompt replacement or issue a full refund, including original shipping fees.

4. Refunds

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment in US Dollars (USD).

• Please allow up to 10 business days for the refund to reflect on your account, as processing times vary by bank.

• Note: Original shipping charges are non-refundable, except in cases of company error.

5. International Returns (Worldwide Shipping)

For international returns, we cannot refund any customs duties, taxes, or import fees you may have paid to your local authorities. The refund will only cover the product cost and applicable original shipping fees (if company error).